Customer Relationship Management

"Customer Relationship Management" by Kristin L. Anderson, Carol J. Kerr
The Briefcase Book Series
McGraw-Hill | 2002 | ISBN: 0071379541 | 177 pages | PDF | 3 Mb

Customer Relationship Management provides easy-to-apply solutions and strategies for establishing meaningful bonds with your customers and turning them into reliable, lifelong partners.
This book supplies easy-to-apply solutions to common CRM problems, including how to maximize impact from CRM technology, which data warehousing techniques are most effective, and how to create and manage both short- and long-term relationships.

Table of Contents
Preface
1. Customer Relationship Management Is Not an Option
2. The Customer Service/Sales Profile
3. Managing Your Customer Service/Sales Profile
4. Choosing Your CRM Strategy
5. Managing and Sharing Customer Data
6. Tools for Capturing Customer Information
7. Service-Level Agreements
8. E-Commerce: Customer Relationships on the Internet
9. Managing Relationships Through Conflict
10. Fighting Complacency: The “Seven-Year Itch” in Customer Relationships
11. Resetting Your CRM Strategy
Index


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A Text Book of Banking and Finance

N. K. Sharma, "A Text Book of Banking and Finance"
Sunrise Publishers & Distributors | 2009 | ISBN-13: 9789380207001 | 489 pages | PDF | 20,6 MB

CONTENTS

1. Introduction 1
2. Banking Regulation Act - 1949 17
3. Banker-Customer Relationship 35
4. Requisites of a Cheque 61
5. Promissory Notes 72
6. Endorsements and Crossings 83
7. Reserve Bank of India and Its Role 104
8. E-Banking and Innovative Banking 113
9. Regional Rural Banks 137
10. Credit Creition by Commercial Banks 147
11. Credit to Priority and Neglected Sectors 167
12. Other Borrowers in Priority Sector 179
13. Guarantee of Loans for Small-Scale Industries 195
14. Credit Guarantee for Service Co-Operatives 209
15. Commercial Banking in India 222
16. Nationalised Commercial Banks 237
17. Regional Rural Banks 263

18. Role of Development Banking
19. Development Banking in India an Assessment
20. Importance of Money
21. Circular Flow of Money
22. Value of Money
23. Kinds of Money
24. Failure of Monetarism
25. Theory of Money
26. India's Development Finance
27. State Finances
28. Local Governments Finance in India
29. Public Enterprises in India
30. Co-operative Banks

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Aurora Ferrari, Inderbir Singh Dhingra - India's Investment Climate: Voices of Indian Business

Aurora Ferrari, Inderbir Singh Dhingra - India's Investment Climate: Voices of Indian Business
Publisher: World Bank Publications | 2008-11-26 | ISBN: 0821377574 | PDF | 135 pages | 5.28 MB

India has emerged in the past few years as one of the world s fastest growing economies. While a high level of investment and domestic private consumption continue to drive growth, it is necessary to address the bottlenecks that prevent sustainable economic growth in the future. India s Investment Climate: Voices of Indian Business identifies key investment climate bottlenecks that slow down growth and poverty reduction. Investment climate refers to factors that influence day-to-day decisions by firms on how to invest. It includes macroeconomic policies, governance, institutions, and infrastructure. In particular this book aims to answer the following three questions insofar as they relate to the investment climate: 1. How can productivity be improved? 2. How can employment generation be increased? 3. How can inequality among states be reduced? India s Investment Climate highlights the significance of the challenges facing India and demonstrates how investment climate improvements in key sectors will assist the Indian economy in overcoming these three challenges. It provides national and local policy makers a number of recommendations based upon well-researched analysis backed by sound economic theory.

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Schaum's Guideline of Managerial Accounting By Jae Shim, Joel Siegel

Jae Shim, Joel Siegel, Schaum's Guideline of Managerial Accounting
Publisher: McGraw-Hill; 2 edition (October 31, 1998) | ISBN-10: 0070580413 | ISBN-13: 978-0070580411 | 336 Pages | PDF | 7 MB

If you want top grades and thorough understanding of managerial accounting, this powerful study tool is the best tutor you can have! It takes you step-by-step through the subject and gives you accompanying related problems with fully worked solutions, including sample problems from the cost/managerial portion of the CPA, CMA, SMA, and CGA exams. You also get additional practice problems to solve on your own, working at your own speed. In addition, this superb, just-revised study guide gives you new chapters on job order costing and process costing, allocation of service department costs, activity-based costing, quality costs and Total Quality Management, just-in-time inventory, and new material on Modified Accelerated Cost Recovery System.
From the Back Cover
Managerial Accounting is designed to help accounting and non-accounting business students use accounting data for planning, control, and decision making in an organization. The book shows students how to apply managerial accounting concepts in practice and to use standard accounting tools. The book supplements most managerial accounting texts and includes sample problems from the cost/managerial portion of the CPA, CMA, SMA, and CGA examinations. The authors plan to add a number of new chapters on topics currently covered in managerial accounting courses including Total Quality Management.

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Law and Administration

Law and Administration By Harlow Carol, Rawlings Richard
Publisher: Cambridge University Press 2009 | 880 Pages | ISBN: 0521701791 | PDF | 3 MB

This definitive textbook explores the field of law which allows government and its agencies to practically apply its laws. The subject, affected by policy and political factors, can challenge even the more advanced student. In response, this title looks at both the law and the factors informing it, laying down the foundations of the subject. This contextualised approach also allows the student to develop the broadest possible perspective. Case law and legislation are set out and discussed, and the authors have built in a range of case studies to give a practical emphasis to the study. It is, however, the distinctive theoretical framework for administrative law that the authors develop that distinguishes this title from others and allows for real understanding of the subject. This updated edition will cement the title's seminal status.

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Critical Tax Theory: An Introduction

Critical Tax Theory: An Introduction By Bridget J. Crawford, Anthony C. Infanti
Publisher: Cambridge University Press 2009 | 422 Pages | ISBN: 0521734924 | PDF | 2 MB

Tax law is political. This book highlights and explains the major themes and methodologies of a group of scholars who challenge the traditional claim that tax law is neutral and unbiased. The contributors to this volume include pioneers in the field of critical tax theory, as well as key thinkers who have sustained and expanded the investigation into why the tax laws are the way they are and what impacts tax laws have on historically disempowered groups. This volume, assembled by two law professors who work in the field, is an accessible introduction to this new and growing body of scholarship. It is a resource not only for scholars and students in the fields of taxation and economics, but also for those who engage with critical race theory, feminist legal theory, queer theory, class-based analysis, and social justice generally. Tax is the one area of law that affects everyone in our society, and this book is crucial to understanding its impact.

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Top Careers for Economics Graduates

Inc Facts on File, "Top Careers for Economics Graduates"
Ferguson Publishing Company | 2004 | ISBN: 0816055661 | 378 pages | PDF | 1,2 MB

Graduates with a degree in econoics are able to analyse raw data, often finding trends that can help explain past events, shed light on present-day conditions, and predict what is likely to happen in the future. For this reason, many employers eagerly search out graduates with an economics degree, offering them an expansive range of job opportunities after college. Necessary reading for anyone who has recently completed a degree in economics or who is thinking about getting one, this book leads readers through what it takes to transform the skills and experience gained from an economics degree into a great job. In the book's opening chapters readers will find answers to important questions: why get an economics degree? What does getting a major in economics require? What is the best path from high school to an economics-related job? Sidebar topics include top economics graduate programs in the United States and famous economics graduates. Interviews with professionals and academics are included. Profiles of the top jobs follow. Jobs covered include accountants and auditors, business managers, commodities brokes, export-import specialists, financial analysts, lobbyists, press secretaries and political consultants, research assistants, sales representatives and urban and regional planners.

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